Understanding KYC Verification Requirements
KYC verification is a regulatory requirement for all online gaming platforms operating in supported jurisdictions. We implement it to confirm that the person accessing the account is the same person who created it, and to prevent money laundering, fraud, and underage access. Verification is not optional — you cannot withdraw funds, claim withdrawal-eligible offers, or participate in certain tournaments until your account is verified.
The verification process is straightforward and designed to be completed on mobile or desktop. You submit documents through your account settings, and our verification team reviews them within one business day. If your submission is clear and matches our requirements, we approve it immediately and notify you by email. If we need clarification, we request resubmission with specific guidance on what to adjust.
Accepted Identity Documents
We accept the following identity documents for KYC verification: Indonesian national ID card (KTP), passport, driver's license, or military ID. The document must be current and not expired. We also accept temporary identity documents issued by local government offices if they display your full name, date of birth, and a clear photograph. The document must be legible in the photo you submit — blurry, partially obscured, or heavily filtered images will be rejected and you will be asked to resubmit.
Selfie and Document Verification
After submitting your identity document, you must take a selfie holding the document. The selfie must show your face clearly, the document clearly, and both must be visible in the same frame. We use this to confirm that you are the person in the document. The photo must be taken in good lighting — avoid shadows, glare, or backlighting that obscures your face or the document. We do not accept screenshots or pre-taken photos; the selfie must be captured during the verification process.
If your selfie is rejected, we provide specific feedback on what to adjust. Common reasons for rejection include poor lighting, document not fully visible, face partially obscured, or document details not legible. You can resubmit as many times as needed until we approve it. There is no limit on resubmission attempts, and resubmission is free.
Deposit Method Confirmation
During KYC verification, you must confirm your primary deposit method — the payment channel (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) that you used to fund your account. This confirmation links your verified identity to your payment method, preventing unauthorized transfers and protecting your account. The deposit method you confirm becomes your default withdrawal channel, though you can request a change through support after verification is complete.
Your deposit method must be registered to an account or wallet in your verified name. We do not accept third-party payment methods — for example, if your account is under your name, your deposit method must also be under your name. If you used a shared family account or a friend's payment method to deposit, you will need to update your deposit method to one registered to your own name before verification can be completed.
Key takeaways
- KYC verification requires three submissions: identity document, selfie, and deposit method confirmation
- Accepted documents include KTP, passport, driver's license, and military ID
- Verification typically completes within one business day
- Your deposit method must be registered to your verified name
- Verification is mandatory before withdrawals and certain tier-based offers are available
Verification Timeline and Status Tracking
After you submit your KYC documents, our verification team reviews them within one business day. You can track the status of your verification in your account settings under "Account Verification" or "Security". The status will show as "Pending", "Approved", or "Rejected". If approved, you receive an email confirmation and your account immediately gains withdrawal access and eligibility for all tier-based offers.
If your submission is rejected, we provide a detailed reason and specific guidance on what to resubmit. Common rejection reasons include document expiration, poor image quality, face not clearly visible, or deposit method mismatch. You can resubmit immediately after rejection; there is no waiting period between attempts. We review resubmissions with the same one-business-day timeline.
What Happens After Approval
Once your KYC verification is approved, your account gains full withdrawal access. You can request withdrawals through any of our eight supported payment methods at any time. Withdrawals are processed during business hours and typically settle within 1-2 business days depending on your payment method. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) often settle faster than bank transfers (online payment, e-wallet, mobile banking, local payment).
Verification also unlocks tier-based offers that were previously unavailable. Some tier offers require verification before you can claim them; once approved, these offers appear in your Promotions hub and are ready to claim. You also become eligible for tournament participation — certain tournaments require verified accounts to prevent fraud and ensure fair competition.
Data Security and Privacy
All documents you submit during KYC verification are encrypted using industry-standard SSL encryption. We store them on secure servers with restricted access — only our verification team and authorized compliance staff can view your documents. We never share your documents with third parties except where required by gaming authorities, law enforcement, or regulatory bodies investigating fraud or money laundering.
Your verified identity information is kept separate from your gaming activity. We use your identity data only for verification, regulatory compliance, and fraud prevention. We do not sell your data, use it for marketing, or share it with advertisers. You can request a copy of your stored documents or request deletion after your account is closed, subject to regulatory retention requirements.
Advantages
- One-business-day approval timeline keeps you from waiting
- Unlimited resubmission attempts with no additional fees
- Verification unlocks full withdrawal access and tier-based offers
Limitations
- Verification is mandatory before any withdrawal can be processed
- Deposit method must match your verified identity name
Common Issues and Troubleshooting
If your KYC submission is rejected, check the rejection reason provided in your account. The most common issues are poor image quality, document expiration, face not clearly visible in the selfie, or deposit method mismatch. To resolve these, ensure your identity document is current, take your selfie in good lighting with both your face and document clearly visible, and confirm that your deposit method is registered to your verified name.
If you have questions about the verification process or need help resubmitting, contact our support team through the in-app chat or email. Our team can provide specific guidance on document requirements and help you troubleshoot any issues. Support is available during business hours across all major Indonesian cities including Jakarta, Surabaya, Bandung, Medan, and Semarang.